Refund Policy

Every StoryEmbed plan starts with a 7-day free trial, so you can confirm the widget works on your site before paying anything. Cancel during the trial and you are never charged.

14-day refund on your first payment

If you are unhappy with your first paid month or year, contact us within 14 days of that charge and we will refund it in full. No explanation required.

Renewals

Renewal payments are not refunded by default, because you can cancel at any point before a renewal to avoid it. If a renewal took you by surprise — you had not used the service, or did not realise it was due — contact us within 14 days and we will consider a refund in good faith.

When the service fails

If StoryEmbed is materially broken for an extended period and we cannot fix it, we will refund the affected portion of your subscription whether or not you are inside the windows above. That includes cases where changes on Instagram's side permanently stop us retrieving your stories.

How to request one

Email [email protected] from the address on your account, or use the contact form. Include the email address you signed up with. Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

Because Paddle.com Market Ltd is the merchant of record for all purchases, the refund is processed by Paddle. You can also request one directly through the Paddle receipt emailed to you after payment, or from the billing portal linked in your dashboard.

Cancelling

Cancel from Manage billing in your dashboard at any time. Cancellation stops future renewals; you keep full access until the end of the period you have already paid for. We do not pro-rate partial periods except in the circumstances described above.

Chargebacks

Please contact us before raising a chargeback with your bank. We would almost always rather refund you directly, and it is faster for both of us.